FISH! Philosophy Master Class – Call Center Week 2015

The hue and cry of the 16th Annual Call Center Week was even hotter than “Vegas, Baby!”; it was a celebration of winning customer service methodologies, a meeting of the minds.

Our FISH! Philosophy Master Class on Monday was off-the-charts awesome; packed with engaged leaders sharing their inspiration and best practices.  Honored to be there, I also had the opportunity for an interview with Hannah Hager about Pike Place Fish, and the lessons we can leverage from their engaged way of being.

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Q: What is the FISH! Philosophy? Would you explain for us the looks, sounds — and smells – of the Pike Place Fish Market in Seattle and how the fishmongers are an example for us all on how to provide excellent customer service? Read more →