Archives

Tagged ‘FISH!‘

All “A” Leader – Awareness, Aptitude, Attitude

I dig the “Back to School” vibe. A crisp page, a sharp pencil and fresh inspiration. (I also fancy a new lunchbox and a sweet pair of saddle shoes. I like to kick it old-school.)

Last week I was part of a fantastic FISH! for Schools event, where we dove deep into the Guided Journey for educators. It was a real “AH HA!” for me, realizing how relevant the content is beyond the schoolyard.

Always looking for fresh perspective on culture and leadership development, I decided to crack the FISH! for Schools books and interpret material therein for consideration in the corporate setting.

Screen Shot 2015-08-25 at 4.34.09 PM

Read more →

FISH! Philosophy Master Class – Call Center Week 2015

The hue and cry of the 16th Annual Call Center Week was even hotter than “Vegas, Baby!”; it was a celebration of winning customer service methodologies, a meeting of the minds.

Our FISH! Philosophy Master Class on Monday was off-the-charts awesome; packed with engaged leaders sharing their inspiration and best practices.  Honored to be there, I also had the opportunity for an interview with Hannah Hager about Pike Place Fish, and the lessons we can leverage from their engaged way of being.

11425449_10152866815086680_8297014904940676617_n

Q: What is the FISH! Philosophy? Would you explain for us the looks, sounds — and smells – of the Pike Place Fish Market in Seattle and how the fishmongers are an example for us all on how to provide excellent customer service? Read more →