I heard them before I saw them; the gales of happy laughter made me pause. Eavesdropping was irresistible; I sat nearby and listened to their enthusiastic plans. “Yay!” I thought,…
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Today I received my first Origami Owl locket; I found my happy! I have a shining new way to tell my tale. Hi! I’m Deena Ebbert, motivational speaker, enthusiastic storyteller,…
The hue and cry of the 16th Annual Call Center Week was even hotter than “Vegas, Baby!”; it was a celebration of winning customer service methodologies, a meeting of the…
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