The hue and cry of the 16th Annual Call Center Week was even hotter than “Vegas, Baby!”; it was a celebration of winning customer service methodologies, a meeting of the…
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I had a look, back in the day. Black suit. Hair slicked into a bun. Severe. Serious. You might think I meant business. Truly, I just didn’t have time for…
“Some are born great, some achieve greatness, and some have greatness thrust upon them.” ~ from William Shakespeare’s Twelfth Night #47LearningsForLeaders – A Quick-Start Guide for Greatness Thrust Upon Us …
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